Mentus
Team Process Discovery
Your process lives across your team. Mentus puts it together.
Mentus interviews the key stakeholders, follows the handoffs, reconciles conflicting accounts, and builds a source-linked model of how the process actually works.
The pilot is free — no credit card, no sales call. Set up one process and invite up to six stakeholders.
Free pilot · one process · up to six stakeholders · 2–3 weeks
The process isn't undocumented. It's distributed.
Every complex process is fully understood by no one and partly understood by everyone. The real version lives in interviews, Slack threads, tribal habits, and one spreadsheet only Dana can run. The gaps surface at the worst moment — when someone leaves, or when you try to improve, automate, or hand the process off.
How it works
1
Set up the process
Name the process, its owner, and the stakeholders who participate in it.
2
Interview the process owner
Mentus maps the overall structure and identifies the claims, handoffs, and decisions that need to be verified.
3
Interview the stakeholders
Each participant receives a personalized voice interview with a written fallback. Later interviews build on earlier ones, and supporting files can be attached as evidence.
4
Reconcile and deliver
Mentus surfaces missing steps, unclear ownership, contradictions, broken handoffs, and unresolved questions in one source-linked process document.
Start with one process.
The pilot is free — no credit card.
Worked example · headcount forecasting
One process. Four people. Nobody has the whole picture.
Recruiting
knows req timing and pipeline reality.
Operations
knows the approval workflow and where it stalls.
FP&A
knows the cost model and the scenario logic.
The model owner
knows what the spreadsheet actually does.
Mentus interviews each of them, follows the handoffs between them, surfaces where their accounts disagree, and delivers one reconciled, source-linked model of the process.
Process Capture Scorecard
You watch the capture sharpen, interview by interview.
A structured measure of how completely and confidently the process has been captured so far—not a rating of the process itself. Every score is supported by stakeholder claims and attached evidence.
Here it is mid-pilot for the headcount forecasting example above — three of four interviews in, one handoff already flagged.
· headcount forecasting · sample scorecard
Process Capture Scorecard
Based on 3 of 4 interviews · 87 claims
High · process risk
The approval handoff between Operations and FP&A is undefined.
“I send the req list over to finance, and honestly I’m not sure what happens to it after that.”
Verbatim, from a stakeholder interview
What the next interview asks
Who has final say when the scenario model and the approved headcount disagree.
A structured diagnostic of how completely the process has been captured so far — not a rating of the process itself. Every score cites the stakeholder claims behind it.
What you get
- Executive summary
- End-to-end process map
- Roles and ownership
- Systems and data sources
- Decision rules
- Handoffs
- Exceptions
- Risks and unresolved questions
Every claim linked to who said it.
The pilot — setup, every interview, and the scorecard — is free. Compiling the deliverable above is a flat $499 per process, offered only after your capture is complete. You decide then.
Who it's for
- Managers inheriting a process
- Ops and RevOps teams
- Transformation leads
- Consultants documenting a client
- Anyone about to automate something nobody fully understands
Start your process pilot
Begin with one process and up to six stakeholders. Set up the project, complete the owner interview, and review every invitation before it is sent.
Free — no credit card, no call. No participant emails are sent until you approve them.
Running a small business? Start with the 15-minute Operating Health assessment