Operating health for your business
Your business runs on things nobody wrote down. Find your biggest operational risks.
A 15-minute voice assessment scores how well your business runs without you — how safely you can delegate, how it absorbs a bad week, how much your AI can actually help — then tells you what to fix first.
Free · 15 minutes · no credit card
· 12-person service business · sample assessment
Operating health
Key-person dependency
Critical
Client onboarding stops when the operations lead is unavailable.
“Dana has the whole onboarding sequence in her head — when she’s out, we wait.”
Verbatim, from the interview
Top priority
Document client onboarding and train a backup owner.
Scored from 23 cited interview statements
The vacation test
If you disappeared for a month starting tomorrow, what breaks first?
Every business has an honest answer. Most owners find out at the worst possible moment:
The engineer who owns your deploys gives notice.
An acquirer asks how the company runs without you.
You finally take the vacation.
The assessment answers it in 15 minutes — what stops, who it depends on, and what to capture while the question is still hypothetical.
Findings from assessments
The problems hide in plain sight until someone asks.
An assessment doesn't hand you a dashboard — it reads your own operation back to you as findings. These are the discoveries the interview is built to surface:
Key-person dependency
Customer onboarding exists only in one person’s head.
It works — until that person takes two weeks off and every new customer waits with them.
Undocumented judgment
Pricing decisions aren’t written down anywhere.
Quotes, discounts, and exceptions all route back to the founder, because the rules exist only as instinct.
Single point of failure
One employee owns all of scheduling.
Nobody decided that — it accreted. The assessment names the dependency, and the backup that doesn’t exist yet.
Onboarding drag
New hires take six weeks to become productive.
Ramp runs on interrupting tenured people, because the answers new hires need aren’t written anywhere.
In your report, every finding carries its evidence — the verbatim statements that surfaced it. See how findings read in the sample assessment
What the score measures
Seven dimensions, each scored 0–100 and weighted into one Operating Health score. Nothing is scored on impressions: every dimension cites verbatim statements from your interview as evidence, and the weights, grade bands, and overall score are fixed formulas applied in code.
Sample scores · 12-person service business
Documentation Coverage · 20% of score
31CriticalHow much of the operation is written down anywhere but someone’s head.
Evidence from the sample interview
- “The onboarding steps are in my head — I’ve never had time to write them down.”
Knowledge Distribution · 20% of score
24CriticalWhether a second person could run each area tomorrow.
Evidence from the sample interview
- “The last two client onboardings slipped a week because Dana was out.”
Operational Resilience · 15% of score
64DevelopingHow the business absorbs an absence, a vendor failure, a bad week.
Evidence from the sample interview
- “Invoicing is documented, so billing kept running while I was traveling.”
Process Standardization · 15% of score
75StrongWhether work runs on rules and cadences or on improvisation.
Evidence from the sample interview
- “Retainer work follows the same weekly cadence for every client.”
Delegation Readiness · 10% of score
36CriticalWhether authority is defined clearly enough to hand work down.
Evidence from the sample interview
- “Pricing exceptions still come to me — nobody else knows the rules.”
Onboarding Readiness · 10% of score
60DevelopingHow fast a new hire could ramp from what’s written today.
Evidence from the sample interview
- “Our last hire spent his first month just asking people how things work.”
AI Readiness · 10% of score
54FragileHow much an AI connected to your business could actually help.
Evidence from the sample interview
- “I tried pasting our docs into ChatGPT, but most of what matters isn’t written anywhere.”
Evidence
Your interview is transcribed and broken into discrete operating statements — who owns what, which rules exist, where the exceptions live. Statements are kept verbatim.
Scoring
Dimensions are scored from that evidence, the same way for every business. Weights, grade bands, and the overall score are fixed formulas applied in code.
Traceability
Every number keeps its citations. Open any dimension in your report and read the exact statements behind the score.
The score is a structured diagnostic based on the operating evidence captured during your interview. It's designed to prioritize operational risk and improvement — not to value the company or predict financial performance.
1
Talk
A 15-minute voice conversation about how your business actually runs. No forms, no blank page.
2
We diagnose
Your answers become evidence. Seven dimensions are scored from what you actually said — every number cites the statements behind it.
3
Fix what matters first
A ranked list of risks, key-person dependencies, and next steps. Underneath it: your Operating Pack — readable by your team, queryable by your AI.
What improves as your operating health improves
The score is the instrument. These are the outcomes it points you toward.
The business runs without you
Time away stops being a risk event. What lived only in your head is captured, assigned, and backed up by a second person.
Delegation becomes safe
The decisions you re-make every week — pricing exceptions, refunds, escalations — become written rules someone else can follow.
Bad weeks stay small
A resignation, a sick week, a vendor failure: the business absorbs them, because no critical process lives in exactly one head.
New hires ramp in days
Onboarding runs from the pack instead of interrupting whoever sits closest. New people stop asking; tenured people stop repeating.
Your AI stops guessing
The same captured evidence becomes the memory behind Claude, ChatGPT, and Cursor — answers come from how your business actually runs, not a plausible imitation of it.
Growth stops multiplying chaos
Standardized processes hold at the next headcount, instead of breaking wherever the founder’s attention runs out.
A path to better operating health
Fix the highest-impact gaps first.
The assessment becomes a ranked plan: capture the right process, train the right backup, reassess when the change is real. Each step retires a specific risk — the score keeps count.
Illustrative example
Today
42/100
Current score
The business runs on memory and heroics.
Step 1
51
Document onboarding
New hires ramp without interrupting anyone.
Step 2
61
Train a backup owner
The business survives your vacation.
Step 3
68
Capture pricing rules
Estimates come out the same, whoever writes them.
Actual scores change only when a reassessment finds stronger operating evidence.
Process Packs
Fix one risk at a time.
Every process that lives in one head is one resignation away from leaving with it. Your assessment names those processes; a Process Pack captures one while it's still easy — a focused interview with the person who owns it, and out comes the SOP your team and your AI can run.
$49 per process · 5 for $199
Mentus Live · the memory your AI runs on
Your business’s memory, wired into every AI you use.
Live turns your Operating Pack into the business memory powering Claude, ChatGPT, Cursor, and any MCP tool. The difference shows up in the work: proposals quote your real pricing rules, agents follow your actual process instead of a plausible one, and your team gets answers grounded in what you said — in plain English, without asking you. Unanswered questions and detected changes trigger targeted refresh interviews, so the memory stays true as the business changes.
Pricing
Free · 15 minutes
Operating Health Assessment
Discover your biggest operational risks: your score, the people everything depends on, and what to fix first — plus the start of your Operating Pack.
$49 per process
Process Pack
Capture one mission-critical process while the person who runs it still works there. A focused interview becomes the SOP your team and your AI can run. 5 for $199. Credits never expire.
$299 one-time
Full Operating Pack
The operating system your business actually runs on, written down: the 60-minute interview plus 3 process deep-dives, compiled into your manual — with the 30-day absence simulation, bus factor, and blind spots.
$99/mo per company
Mentus Live
Your pack becomes the business memory behind Claude, Cursor, ChatGPT, and your team’s questions — the MCP server grounds every answer in how you actually work. Purchased in-product after the Full Pack. Annual: $899. How Live works
Every score cites verbatim interview evidence — nothing is scored on impressions.
Your pack is yours — export everything, anytime.
No credit card for the assessment.
Built by a revenue-operations architect who spent five years mapping how companies actually run.
Fifteen minutes from now, you'll know exactly how much your business depends on you — and what to fix first.
Free · 15 minutes · no credit card